Game Day Support

Hometown Gate App Support

• How To Notify Guests
• How To Use the Scan Out Feature
• How To Turn On Auto Check-In

Hometown Fan App Support

• How Do Fans Find Their Tickets?
• Self Check-In: Ticket/Pass Redemption

Point of Sale Support

• Stripe M2 Card Reader Troubleshooting Guide
• Stripe M2 Card Reader: Checklist & Troubleshooting
• Stripe M2 Card Reader Support FAQ
• Star Micronics Printer Troubleshooting
• How To Connect A Stripe M2 Credit Card Reader with the Hometown Gate App

Tech Support

• Equipment Troubleshooting - Testing Connectivity
• How To Connect A Hotspot
• Hotspot Initial Troubleshooting
• Mobile Devices: Minimum Requirements & Recommended Use Cases
• MDM Device Setup
• KME/MDM Whitelist Information

Helping Your Fans

• Ticket Purchase | Secure 1-Click Checkout
• How To Void A Ticket Or An Entire Order
• How To Exchange Single Game Tickets & Passes
• How To Bulk Resend Tickets
• How To Resend Tickets (Receipt Email)
• How To Find My Tickets/Passes
• Difficulties With Transactions on Mobile
• How to Change the Name on a Ticket
• How Fans Can Add Events to their Personal Calendar