Customer Support Information

Need help troubleshooting your Hometown website, ticketing, and fundraisers? We’re here to help.

Hours: Monday - Friday: 5 pm - 9 pm EST  and Saturday: 8 am - 4 pm EST

Website and ticketing support

If you cant find what you need in our FAQ, feel free to reach out to your dedicated customer success team or access the chat bot directly from the app. You may also contact us via phone during operating hours.

Explore FAQ

Fast scans, happy fans

If you’re using Hometown Box Office as your digital ticketing solution, use the Hometown Gate App to scan and sell tickets from any mobile or tablet device. It also allows you tell sell and manage products like concessions and parking spots.  

Got a printed ticket? No problem. Whether fans show a ticket on their phone or bring a paper copy, the Gate App keeps entry moving smoothly.

Explore Gate App