Trouble with Season Passes not Scanning?

In the Gate App, double check you are scanning passes under the individual event and NOT the season pass event.

ELIGIBILITY DATE: Season Pass Eligibility Start/End must be within the day of the event

TEAM ATTACHMENT: Season Pass Ticket Level & Single Event must be tied to the same TEAM

SINGLE EVENTS: Single Game: Toggle for pass eligible must be ON

ELIGIBILITY DATE: Ensure the Pass start Date and Pass end date are within the day of the event

1. Login to the box office 

2. Click into your Season Pass event 

3. Scroll down to Ticket Levels & Pricing 

4. Click Edit beside your pass 

5. Ensure the Pass Start Date and Pass End Date are correct

TEAM ATTACHMENT: Ensure the Team is attached to the Season Pass

1. Login to the box office 

2. Click into your Season Pass event 

3. Scroll down to Ticket Levels & Pricing 

4. Click Edit beside your pass 

5. Scroll down to Team/Activity

6. Ensure the Team/Activity is selected. If it’s not, please select the team and press Submit.

SINGLE EVENTS: Ensure the correct team is tied to the individual event

1. Login to the box office 

2. Click into your individual event 

3. Under the Event Options click Edit

4. Scroll down to Team/Activity

5. Ensure the correct team is selected

SINGLE EVENTS: Ensure the Individual event is Pass Eligible

1. Login to the box office

2. Click into your individual event

3. Scroll down the Advanced Event Options

4. Ensure Pass Eligible is toggled on