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A Self-Paced Guide to Success

Section 1: Setting Up Your Box Office

Step 1: Add Teams (Required for Athletic Departments only)

Step 2: Add Venues

Step 3: Add New Users & Permission Levels

Step 4: Automated Email Reporting (Optional)

Step 5: Seat Map Request (Optional. Only required for Reserved Seating)

For more details on this section, click here to navigate away from this page and directly to Setting Up Your Box Office.


Section 2: Event Creation

  1. Located on the Dashboard, select +New Event

  2. Enter the event details

  3. Click Next

  4. Define Ticket Levels & Pricing

  5. Click Next

  6. Confirm all ticket levels have been created by selecting Confirm

  7. Preview and Publish

For more details on this section, click here to navigate away from this page and directly to Event Creation.


Section 3: Finance & Reporting

Learn how to access key reports, interpret your data & apply best practices for tracking sales, reconciling accounts and making informed financial decisions.

A few areas include:

  • Detailed Financial Audits

  • Order List & Guest List

  • Reporting Center

For more details on this section, click here to navigate away from this page and directly to Finance & Reporting.


Section 4: Season Passes & Season Tickets

Benefits of Offering Season Passes and Tickets:

  • Guaranteed Revenue: Pre-sold tickets secure income before the season begins.
    Stronger Fan Loyalty: Reserved seating, affordable passes, and early renewals deepen fan connections.
    Streamlined Entry: Digital access makes game-day entry quick and hassle-free.

Which is right for your fans?
Choose a season pass for flexible access to multiple sports, or season tickets for reserved seats and individual game experiences.

For more details on this section, click here to navigate away from this page and directly to Season Passes & Season Tickets.


Section 5: Hometown Gate App

The Hometown Gate app is your all-in-one event day tool, designed to make ticketing seamless and efficient. Staff can easily scan digital or printed tickets, sell tickets on-site, and track attendance in real time—all from one simple app. Schools and organizations can streamline entry, reduce lines, and give fans a smooth, hassle-free experience from the moment they arrive.

For more details on this section, click here to navigate away from this page and directly to Hometown Gate App.

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