A Self-Paced Guide to Success
Section 1: Setting Up Your Box Office
Step 1: Add Teams (Required for Athletic Departments only)
Step 2: Add Venues
Step 3: Add New Users & Permission Levels
Step 4: Automated Email Reporting (Optional)
Step 5: Seat Map Request (Optional. Only required for Reserved Seating)
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Section 2: Event Creation
Located on the Dashboard, select +New Event
Enter the event details
Click Next
Define Ticket Levels & Pricing
Click Next
Confirm all ticket levels have been created by selecting Confirm
Preview and Publish
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Section 3: Finance & Reporting
Learn how to access key reports, interpret your data & apply best practices for tracking sales, reconciling accounts and making informed financial decisions.
A few areas include:
Detailed Financial Audits
Order List & Guest List
Reporting Center
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Section 4: Season Passes & Season Tickets
Benefits of Offering Season Passes and Tickets:
Guaranteed Revenue: Pre-sold tickets secure income before the season begins.
Stronger Fan Loyalty: Reserved seating, affordable passes, and early renewals deepen fan connections.
Streamlined Entry: Digital access makes game-day entry quick and hassle-free.
Which is right for your fans?
Choose a season pass for flexible access to multiple sports, or season tickets for reserved seats and individual game experiences.
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Section 5: Hometown Gate App
The Hometown Gate app is your all-in-one event day tool, designed to make ticketing seamless and efficient. Staff can easily scan digital or printed tickets, sell tickets on-site, and track attendance in real time—all from one simple app. Schools and organizations can streamline entry, reduce lines, and give fans a smooth, hassle-free experience from the moment they arrive.
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