What Is An Event Organizer?

This is the designated staff member from your team who is responsible for overseeing and managing the event. Providing this information ensures that the Hometown team has a direct point of contact for any support needs, including technical assistance, event logistics, and handling refund requests. This streamlined communication helps ensure smooth event operations and timely resolutions.

Allowing Hometown to understand who organizes your events allows us to provide better service and communication. Immediately allowing our team to know who to contact streamlines communication between all parties.

Additionally, clients can now efficiently direct support emails to the appropriate staff members. We've also made this change to support self-sufficiency with conducting refunds. By routing refund requests to the correct person, we aim to simplify the process for clients who choose to handle refunds on their own.

Each of your events now require an Event Organizer for the reasons outlined above. This is set within the Schedule Publish module during your event creation process. 

When publishing the event, you will be prompted to add an Event Organizer. This event organizer must be one of the users in the box office that are at least a Department Manager or above, and have access to the event, school, venue, and department that coincide with the event. This is required regardless of the Refund Policy you choose.