How To Find An Order

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To locate an order in your Box Office for detailed information, login and navigate to the Reports tab and select Order List. Here, you will  find a list of all your recent orders across all events.

 Search for the specific order by using filters such as name, email address, phone number, last 4 digits of credit card or transaction ID. Once located, click on Order Details to view the purchase information.

How to Find an Order - 

1. Navigate to the Reports Tab and click on Order List

2. Use the search bar to find the order - you can search by Name, Email Address, Phone Number, 4 digits of credit card or Transaction ID.

3. Click into Order Details

Within the Order, you will now be able to see all of the necessary information pertaining to the purchase. From here, you can edit the order, void tickets and conduct refunds (if connected to Stripe).