Stripe vs. Check Payouts: Which is Right for You

Stripe (Direct Deposit)

Stripe processes payment from credit card and debit cards when digital tickets are purchased through a website or in the Hometown Fan App.

Fee Structure for Online Sales

• Stripe Credit Card Processing fee is 2.90% + $0.30 per transaction

• Hometown’s Service Fee is $1.00 per ticket

• Total Fee of Transaction = 2.90% + $0.30 per transaction + $1.00 per ticket

• Minimum amount on a point of sale transaction is $0.50 with a fee minimum of $0.12

• The processing fee of Products and other non-ticket items is 5%

Deposits

You can set up automatic payouts on a daily, weekly, or monthly schedule.

Reports

While connected to Stripe as your payment processor, you will have direct access to Payout Reports within your Box Office for reconciliation purposes. In addition, you have full control within your Box Office to issue an Full or Partial Refunds.

Checks

• Clients will receive payments with a physical check mailed first class via USPS. 

• Checks are mailed each week on Friday for events that have closed the previous Monday - Sunday

• Checks may include payments for one or more events.

• Each check will detail the client ID, event ID, a portion of the event name with the amount of revenue for each individual event.

Reports

Unlike those clients connected to Stripe, you will not have direct access to Payout Reports in your Box Office. Will need to contact your CSM for individual refunds. Bulk refunds for cancelled events can still be submitted in the box office.