How to Verify Your Stripe Account

How to Update User Account Info

1. Click on Settings

2. Click the option Business

3. Underneath where it says Business, there is a drop down with several options.  Click Business Details

Here you’ll be able to edit your Business information as well as your Account Representative information.  

This includes:

• Business Name

• Business Address

  • Stripe does not allow PO boxes or private addresses, please provide a physical school address

• Stripe Account representative  name 

• Stripe Account representative address

• Stripe Account representative phone number

• Stripe Account representative email address

*You are also able to add an additional account representative

How to Update Your Website in Stripe

1. Click this link & log in to your Stripe Account

You may also:

• Login to Stripe

• Click Settings

• Click Business

• Select Public Details from the drop down

• Update Statement Descriptor & your shortened descriptor there

*Your Statement Descriptor should read [School Name] event tickets

Ex. “HomeTown ISD event tickets”

       **”event tickets” is critical, do not just write tickets

2. Scroll to the Website section and insert the URL link to your business website

*You must submit the URL link to the webpage where your  digital tickets/events are being sold

3. Click Save

How to Update Your Statement Descriptor in Stripe

1. Click on the Settings Gear Icon in the top right corner of your Stripe Dashboard

2. Click the Business setting. Underneath the bolded headline that says Business, there is a drop down with several options

3. Click on Public Details

This is where you will be able to edit your Statement Descriptor, as well as your website information

*Your Statement Descriptor should read [School Name] event tickets

Ex. “HomeTown ISD event tickets”

4. Edit your information & hit Save at the bottom of the page

How to Update Product Description in Stripe

1. Login to your Dashboard

2. Navigate to the Products or Inventory section

   • Find the specific product for which you want to update the description

3. Click on the product name or select an Edit or Manage option

   • Look for a field or tab that displays the current product description

4. Edit the description in this field and make the necessary changes or updates

*Your Product Description should be: We sell [athletic, performing arts, student activity, etc.] tickets to events  for schools.

*Generic descriptions often get flagged for verification by the Stripe risk team. Be as specific as possible when describing the different ways you will be utilizing HomeTown for collecting revenue (concessions, performing arts event tickets, summer camp registrations, etc.)

5. Save or apply the changes once you have finished updating the description