How to Submit Government Entity Verification to Stripe

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For institutions that qualify as a Government Entity, Stripe has provided our clients with a multi-step verification process.

Submitting Information for Verification:

1. Locate Stripe Acct ID: Found by clicking on your stripe.com Profile in the top right corner and scrolling to the bottom of the page to see your associate Stripe accounts and account ID. Please copy and paste this number in the letter where indicated.

2. Prepare Documentation: You will need to obtain official school letterhead and provide all required information outlined in the example shown below. The Stripe account owner may also be required to send a copy of their driver’s license.

3. Submit Documentation: Send verification email and documentation directly to Stripe at school-onboarding@stripe.com (CC: customer@hometownticketing.com)

   We have included the exact subject line and text below to include in the email:

   Subject Line: Hometown School Onboarding for Merchant: [acct_XXXXXXXXX]

   Email Text:

   Hello Stripe Onboarding Team,

   As directed by the Stripe Risk and Onboarding teams, we are requesting that our Stripe account entity be converted to a Government Entity as part of Stripe's Public Company and Govt Entity letterhead onboarding flow.

   Our account ID is: acct__XXXXXX
   Our letterhead is attached.
   *Attachment: Please be sure the school letterhead is attached to this initial correspondence.

4. Review and Confirmation: Once submitted, Stripe will review your documentation and confirm the verification status of your account.

5. Stripe will directly respond if there are any additional items needed for verification within five (5) to ten (10) business days.

School Letterhead Example:

[Month, Year]

[Business Or School Name]
[Address Information]

To whom it may concern,

We, [Stripe Account Name], are writing today to confirm that the Role of account owner, [Account owner full name], is authorized to manage our Stripe account.

Our account ID is: [Full account ID number]
Our Website URL is: [Website of your Business or School]
Our Business Address is: [Address Information here]
Our Tax Identification Number is: [Offical tax ID number should be in 9 character format]
Our Stripe account owner's name is: [Account Owner full name]
Our Strip account owner's title is: [Role of account owner]

 

Thank you,

(Enter Business Signatory’s signature here)

(Enter Business Signatory’s Name in print here)

(Enter Business Signatory’s title here)

Helpful Tips:

• In order to get back to your new Stripe account, click here to visit the Stripe website.

• Favorite/bookmark both your HomeTown Virtual Box Office and your new Stripe

  account in your internet browser for easy access moving forward.

• In your Stripe Account Settings, you can update your payout schedule to Daily, Weekly or Monthly (Stripe defaults payout frequency to daily). To update within your Stripe Dashboard, click on:

  Settings → External Payout Accounts and Scheduling

• In order to contact Stripe Support from your Stripe Dashboard: Settings → Support Articles → Contact Stripe

  This will allow you to either chat with Stripe, have them give you a call or send them an email.