How To Process A Refund (Stripe)

Full Refunds

Purchasers receive a full refund that includes both the ticket face value + fees. This means that the school/organization will be responsible for paying any applicable fees, which will be deducted straight from the Stripe payout or account.

Partial Refunds

Purchasers receive a refund for the face value of the ticket only. This means that the purchaser stays responsible for the applicable fees.

Price Adjustments

To refund a specific dollar amount for an order, you may conduct an adjustment. Please note that the price adjustment amount is per item selected.

Bulk Refunds

If you need to refund an entire event, bulk refunds will refund ALL orders associated with the event that were made by credit card only. All other payment types (cash, check) must be refunded by the user.

You can search for the order by name, e-mail, phone, last 4 digits of the credit card or transaction ID

Find the order within the Order List within your Event or under the Reports Tab → Order List
Click on Order Details next to the order you are looking to refund/adjust

Locate the red button that says Refund Charge - once selected, a window will open for you to choose your refund type
Select Submit Refund to process a Full Refund
By selecting Partial Refund, you will then need to select each ticket to refund/adjust