How To Create & Connect Your Stripe Account

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Log in to your Hometown Box Office using the URL and your Username
Click Settings → All Settings → Sales & Payment Processor → Add Sales Account → Connect with Stripe
Enter the email address you would like to associate with your Stripe account and create a unique password
Complete the SMS Verification
Enter the type of account your Stripe account will be associated with
- K12/Colleges/Universities/Organizations should select Non-Profit
Enter your Business Information
- Make sure your legal name matches exactly what is listed on your tax documents
- PO Boxes & private addresses WILL NOT be accepted by Stripe
- Your Product Description should read We sell tickets to events for schools
Enter your Account Owner Information
- Stripe verifies this info to prevent fraudulent activity and identity theft
Enter your Bank Account Information
- Click on the link where it says to manually enter your info. This will allow you to directly type in your bank account and routing numbers
Type in your Statement Descriptor
- This is what fans/patrons will see on their bank account statement
- Your Statement Descriptor should read [School Name] tickets
Review & Submit your application
Once you hit Submit, you will be taken back to your Hometown Box Office, where you will see that your new Stripe Account & Merchant ID have successfully been connected
Final Step: Add the Hometown primary contact as a secondary user to your new Stripe account. You will need two administrators on the account in the event one of the users loses access for any reason.

FINAL STEPS: SUBMIT GOVERNMENT ENTITY VERIFICATION TO STRIPE (IF NEEDED)

For institutions that qualify as a Government Entity, Stripe has provided our clients with a multi-step verification process following account creation for accounts that meet one of the following requirements.

Government Instrumentality: An organization formed by a government statute or body based in the US to perform a certain function, but not the actual government body itself.
Governmental Unit: A branch of the state, local, or federal government of the US
Tax Exempt Government Instrumentality: An organization created by or pursuant to government statute and operated for public purposes. It has obtained federal tax-exempt status under state or federal law (for example, 501(c)(3)).

Government Entity submission process:

Set up your account: During Stripe account setup, please complete all required fields. When prompted for a Social Security number, you may use '454-45-4545' to proceed or enter your own if preferred.
Locate Stripe Account ID:

How to Locate Your Stripe Account ID

Option 1: From Your Box Office Settings

Log in to your Box Office and click on Settings.
Navigate to Payment Processor.
Locate your Stripe account in the list — your Account ID will be displayed under its Name.

Option 2: From Your Stripe Dashboard

Log in to your Stripe account.
Click the gear icon ⚙️ (Settings) in the top-right corner.
Under the Account Settings section, select Business settings.
Your Account ID will appear near the top of the page.

Verification of your Stripe owner/representative: To ensure you have the appropriate individual listed as your Stripe account owner and representative, follow the steps below:

Log in to your Stripe account. Use the credentials associated with your organization’s primary Stripe login.
Go to the Settings menu.
Click the gear icon in the top-right corner of your Stripe dashboard.
Navigate to "Team and Security."
Under the "Business Settings" section, select "Team and Security."
Locate the account owner.
Within the list of team members, look for the individual with the "Owner" tag next to their name. This person is the current account owner and holds administrative permissions and should be referenced for the final step of this process.

Submission of your government entity form: Finally, once you have completed parts 1 - 3 and the necessary parties are available for signature and to fill out information, please fill out the attached form here according to the following instructions for the form, which are listed below.

The form will automatically submit to Stripe on your behalf. Once submitted and approved as a Government Entity, there will be no further requirement for your SSN or ID upload that Stripe uses to verify your account.

There are important sections to note to prevent issues with submissions. Please read the information below carefully while submitting.

For the form Section Labeled: “Employee Information” - Cannot be the owner/representative of the account.
Form Section Labeled: “Confirmation” - Cannot be input by the owner/representative of the account
Form Section Labeled: “Stripe Account Information” - This should be the owner/representative of the account

HELPFUL TIPS

To get back to your new Stripe account, click here to visit the Stripe website.

Favorite/bookmark both your Hometown Box Office and your new Stripe account in your internet browser for easy access moving forward.

In your Stripe Account Settings, you can update your payout schedule to Daily, Weekly or Monthly (Stripe defaults payout frequency to daily). To update within your Stripe Dashboard, click on:

Settings → External Payout Accounts and Scheduling

To contact Stripe Support from your Stripe Dashboard:

Settings → Support Articles → Contact Stripe

This will allow you to either chat with Stripe, have them give you a call, or send an email