How to Change the Name on a Ticket

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If there are multiple tickets in an order, it is possible to update the name on the individual tickets. Keep in mind this will not change the name on an already-sent PDF ticket, but will update in the Fan App, and will update the PDF Tickets if the Confirmation Email is re-sent.

Updating Names on Tickets - 

1. Navigate to the order for the tickets that need to be updated by visiting the Order List

2. Once you’ve found the order, click into the Order Details

3. Scroll to the bottom under Tickets

4. Click Edit next to the first and last name on the individual tickets and make updates as needed, be sure to click Update to save the changes

5. If you wish, you can resend the tickets by clicking Re-send receipt email

Pro Tip:  Whichever name is listed per individual ticket is also what will appear in the Guest List, and the Find Tickets feature in the Gate App!